On 22nd & 29th March 2023, we have held a webinar titled "Improve Your E-commerce Business", aimed at helping e-commerce businesses improve their performance and boost their online sales. We are so pleased to have two experienced speakers (Ms Natya and Mr Ageng) in our webinar. The webinar was a great success, and we have since uploaded a recording of it on YouTube for those who missed it.
Malaysia , Indonesia & Singapore market: Youtube Link
Thailand market: Youtube Link
During the webinar, we covered a range of topics related to e-commerce, including the importance of user experience, market trend in online business, payment gateway trend and business tools to promote your products. We also introduced our useful product, ECCS (Enterprise Commerce Cloud System), which is designed to help businesses manage their customer interactions more effectively and improve their customer satisfaction.
One of the key takeaways from the webinar was the importance of how to make your online store become preferrance by your customers. There is 3 important pillars in having your online store turn into prefeable store. Firstly is 'Winning the Online Customer' , following with 'Omni-channei Marketing', and lastly 'Cusotmer Loyalty'. We also discussed the important of creating unique Customer Journey in E-commerce. It's involved few stages.
- 1# Awareness
- 2# Consideration
- 3# Purchase
Finally, we introduced our product, ECCS. ECCS is designed to help businesses manage their customer interactions more effectively and improve their customer satisfaction. With features such as Optimise auto synchronization in All Marketplaces, Optimise Inventory Management and CRM Management, ECCS can help businesses provide a more seamless and efficient customer experience.
In conclusion, the "Improve Your E-commerce Business" webinar was a valuable resource for businesses looking to improve their e-commerce performance. With insights on ECCS, attendees were able to learn valuable tips and strategies for improving their online sales. And with the introduction of our ECCS product, we are excited to help businesses take their customer care to the next level.
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